Frequently Asked Questions


Frequently Asked Questions (FAQs)

Orders and Confirmation

1. How can I place an order with Meer Retail?

You can place your order through our official website, meerretail.com. Please provide your correct name, active mobile number, complete delivery address, city, and required product size and colour.

2. Will Meer Retail confirm my order?

Yes. We may confirm your order through a phone call, WhatsApp, SMS, or email before dispatch. Orders may be placed on hold or cancelled if the provided number is incorrect, switched off, continuously unanswered, or if the order details cannot be verified.

3. Can I change or cancel my order?

You may request a change or cancellation before the order is dispatched. Once the parcel has been booked or handed over to the courier, changes or cancellation may not be possible.

4. Can I change my address after dispatch?

Address or city changes are not guaranteed after dispatch. Any additional courier charges caused by an incorrect or changed address may be payable by the customer.

5. What happens if an ordered product becomes unavailable?

If an item becomes unavailable, Meer Retail may offer an alternative product, size, colour, store credit, or refund of any amount already received.

Payment

6. Is Cash on Delivery available?

Yes, Cash on Delivery is available in serviceable areas across Pakistan. Meer Retail may request partial or full advance payment for selected products, high-value orders, repeated refused orders, remote locations, or orders requiring special arrangements.

7. What does “First Check, Then Pay Amount” mean?

Where the parcel is booked with an open-parcel facility, you may inspect the product before paying the COD amount. You may check:

  • Product design and colour

  • Size mentioned on the label

  • Quantity of items

  • Any visible damage or wrong product

The product cannot be worn, tried on, washed, altered, or used before payment. Open-parcel availability may depend on the courier company, delivery location, and instructions printed on the shipment.

8. What should I do if the rider refuses to let me check the parcel?

Please show the rider the open-parcel instruction, where mentioned, and contact Meer Retail immediately before accepting or refusing the shipment. Avoid arguing with the rider, as courier personnel are managed by the respective courier company.

9. What if I have transferred payment but Meer Retail has not received it?

An order is treated as paid only after the payment is credited to and verified in Meer Retail’s official account. Please share the transaction ID, date, amount, sender’s account details, and payment proof. A screenshot alone may not establish successful settlement if the bank or payment service has not transferred the funds.

Always pay through the official payment details provided by Meer Retail. We are not responsible for payments made to an unauthorised person or account.

10. Are prices shown in Pakistani Rupees?

Yes. All prices are in Pakistani Rupees (PKR), unless expressly stated otherwise. The price applicable to your order is the price confirmed when the order is placed, subject to correction of any obvious system or typographical error.

Shipping and Delivery

11. Does Meer Retail deliver throughout Pakistan?

Yes, we deliver to most serviceable cities and areas across Pakistan through third-party courier companies. Delivery to certain remote or restricted locations may require additional time, charges, or advance payment.

12. How long does delivery take?

Orders are generally delivered within 3–7 working days after confirmation. Remote areas, public holidays, sales campaigns, weather conditions, security situations, courier disruptions, or other circumstances beyond our reasonable control may cause delays.

13. How are delivery charges calculated?

Applicable delivery charges are displayed at checkout or communicated during order confirmation. Additional charges may apply to remote-area delivery, rebooking, address correction, parcel exchange, or repeated delivery attempts.

14. How can I track my parcel?

Tracking details are shared through the available contact channel after dispatch. Courier tracking updates are provided by the courier company and may sometimes appear with a delay.

15. Who is responsible for courier delays or rider behaviour?

Couriers and riders operate as independent delivery service providers. Meer Retail will assist with tracking, complaints, delayed parcels, and delivery disputes, but the courier company remains responsible for its operational delays and the conduct of its personnel.

Product, Size and Colour

16. How should I select the correct size?

Please check the size chart and product measurements before ordering. Do not rely only on your usual small, medium, or large size, as measurements may differ between designs, fits, fabrics, and product categories.

17. Are kids’ age sizes exact?

Age-based kids’ sizes are approximate. Children of the same age may have different heights and body measurements. Please use the measurements provided on the product page to select the most suitable size.

18. Can product measurements vary slightly?

Yes. A reasonable variation of approximately 0.5 to 1 inch may occur because of cutting, stitching, fabric characteristics, and measurement methods. Such minor variation is not normally considered a manufacturing defect.

19. Will the product colour be exactly the same as shown online?

We make reasonable efforts to display colours accurately. However, colour may appear slightly different because of lighting, photography, editing, screen settings, fabric batches, or dye variations. A minor colour difference is not considered a defect.

20. Can prints or patterns vary?

There may be slight variations in print placement, pattern alignment, shade, or finishing between production batches. The product’s overall design will remain consistent with its description.

21. How should I wash Meer Retail garments?

Always follow the care instructions on the product label. Unless stated otherwise:

  • Wash dark and light colours separately

  • Use cold or normal-temperature water

  • Use a mild detergent

  • Do not use bleach

  • Do not soak for an extended period

  • Avoid harsh rubbing or twisting

  • Dry away from excessive direct sunlight

  • Iron prints from the reverse side

  • Do not iron directly over printed artwork

Fabric behaviour after washing may depend on the washing method, detergent, water temperature, drying process, and whether the care instructions were followed.

22. What if the garment shrinks, fades, bleeds colour, or becomes damaged after washing?

Normal wear, minor fading, or fabric behaviour caused by an incorrect washing method is not treated as a manufacturing defect. If unusual colour bleeding, shrinkage, or another manufacturing issue occurs despite following the stated care instructions, contact us with photographs and washing details for assessment.

23. What if a fabric causes irritation or an allergic reaction?

Skin sensitivity varies from person to person. Customers with known allergies or sensitive skin should review the fabric information before purchase and discontinue use if irritation occurs. Meer Retail does not provide medical advice or guarantee that every fabric will be suitable for every individual.

Exchange, Return and Refund

24. Can I exchange a product?

An exchange request may be submitted within 7 days of delivery, provided that the product is:

  • Unworn and unwashed

  • Unaltered and unused

  • Free from stains, perfume, body odour, hair, or damage

  • Returned with its original tags and packaging

  • Accompanied by the order information

Exchange remains subject to inspection and stock availability.

25. Which products cannot be exchanged?

Products that have been worn, washed, damaged, altered, misused, or returned without tags may not be accepted. Products marked as final sale or non-exchangeable are also excluded, except where a wrong item or verified manufacturing defect has been supplied.

26. Who pays the courier charges for an exchange?

For a size, colour, or preference-based exchange, the customer normally bears the return and replacement delivery charges. If Meer Retail sends a wrong product or the item has a verified manufacturing defect, Meer Retail will arrange the appropriate resolution without charging the customer for the applicable exchange delivery.

27. What should I do if I receive a wrong, damaged, or incomplete product?

Contact Meer Retail within 24 hours of delivery and provide:

  • Order number

  • Product photographs

  • Parcel label photograph

  • Details of the issue

  • Unboxing video, if available

An unboxing video is strongly recommended because it helps us investigate the matter quickly. Each claim is reviewed on its evidence and circumstances.

28. Is tearing covered as a defect?

A verified stitching or manufacturing defect may qualify for a replacement or another appropriate resolution. Damage caused by wearing the wrong size, excessive pulling, sharp objects, misuse, washing, alteration, or normal wear and tear is not considered a manufacturing defect.

29. Does Meer Retail offer refunds?

For change of mind, size, colour, or personal preference, the usual remedy is exchange or store credit, subject to eligibility. A refund may be considered where Meer Retail supplied a wrong or verified defective item and a suitable replacement is unavailable, or where otherwise required under applicable Pakistani law.

Approved refunds are processed after the returned product has been received and inspected. Banking or payment-provider processing time may apply.

30. Can I send an exchange parcel without contacting Meer Retail?

No. Please obtain exchange approval and return instructions before sending any parcel. An unauthorised parcel, cash-on-delivery return, or parcel sent to an incorrect address may be refused.

Refused and Undelivered Orders

31. What happens if I refuse a confirmed COD order?

A confirmed order should only be refused for a valid reason. Repeated refusal, fake ordering, or failure to receive confirmed parcels may result in future orders requiring advance payment. Rebooking or repeat delivery charges may also apply.

32. What if I miss the courier’s call?

The courier may make one or more delivery attempts according to its procedure. If you miss a call, contact the courier or Meer Retail promptly. A parcel may be returned if the customer remains unavailable or the address cannot be located.

Customer Support and Privacy

33. How can I submit a complaint?

You may contact Meer Retail through the official WhatsApp number, email address, website contact details, or verified social media accounts. Please provide your order number and complete evidence so the matter can be investigated efficiently.

34. What happens if an employee behaves inappropriately?

Meer Retail takes complaints regarding its staff seriously and may investigate and take internal action where appropriate. Please provide the employee’s name, date, communication record, and details of the incident.

35. How does Meer Retail use customer information?

Customer information is used for processing orders, verification, delivery, support, fraud prevention, record-keeping, and legally required business purposes. Necessary information may be shared with courier companies, payment providers, and service partners involved in completing the order.

36. Which policies apply to my order?

These FAQs provide a customer-friendly summary. Your order is also governed by Meer Retail’s Terms and Conditions, Shipping Policy, Exchange and Return Policy, Privacy Policy, and any product-specific terms displayed on the website.

Nothing in these FAQs is intended to exclude any consumer right that cannot lawfully be excluded under the applicable laws of Pakistan.