Advance Payment Policy

For orders exceeding Rs. 6,500, a 10% advance payment is required to confirm the order. The order will be processed only after the advance payment has been received and verified in Meer Retail’s account.

Return, Refund & Exchange Policy

Effective Date: January 1, 2025
Last Updated: August 25, 2026

At Meer Retail, we want customers to shop with confidence. A customer may request a return or exchange for an eligible item that is defective, incorrect, wrongly ordered, unsuitable in size or simply not liked after delivery, subject to the terms below.

General Eligibility Conditions

A return or exchange request must meet all the following conditions:

• The request must be submitted within 7 days of delivery.

• The item must be unused, unworn, unwashed, untorn, unaltered and undamaged.

• Original tags must not have been removed.

• Original product packaging and accessories must be returned with the item.

• The customer must provide the invoice, order number or other proof of purchase.

• Clear pictures or videos may be required.

• Items carrying stains, odours, perfume, deodorant marks, washing signs, damage or other evidence of use will not be accepted.

• All returns and exchanges are subject to verification and approval by Meer Retail.

1. Defective, Damaged or Incorrect Items

If Meer Retail delivers a defective, damaged or incorrect item:

• The customer must contact us within 7 days of delivery.

• Clear pictures or videos showing the issue must be provided.

• No return or exchange delivery charges will apply.

• Meer Retail may offer a replacement, exchange or refund after verification.

• If the replacement product is unavailable, the customer may select an alternative product or request a refund.

2. Customer Ordering Mistakes

If the customer orders the wrong product, colour, design or variation:

• An exchange may be requested within 7 days of delivery.

• The item must meet all general eligibility conditions.

• A Rs. 475 exchange fee will apply to cover return delivery, replacement delivery and handling.

• The requested replacement will be subject to availability.

• Sale Items are excluded from this facility.

3. Size Exchanges

If Meer Retail delivers a size different from the size mentioned in the confirmed order, the exchange will be completed without any additional charge.

If the customer selects the wrong size or wants a different size due to personal preference:

• The request must be submitted within 7 days of delivery.

• The item must meet all general eligibility conditions.

• A Rs. 475 exchange fee will apply.

• The replacement size will be subject to availability.

• Sale Items cannot be exchanged due to size preference.

4. Change-of-Mind or “Did Not Like the Product” Returns

If a customer does not like an item after receiving it, the item may be returned provided that:

• The return request is submitted within 7 days of delivery.

• The item has not been used, worn, washed, torn, altered or damaged.

• Original tags have not been removed.

• Original packaging and accessories remain complete.

• The item is not a Sale Item or marked as non-returnable.

• The customer obtains approval before sending the item.

• The customer bears the return courier charges and securely packs the parcel.

After receiving the returned item, Meer Retail will verify its identity and condition before approving the refund.

The refundable amount will be limited to the amount actually paid for the accepted returned item. Original delivery charges and return courier charges are non-refundable in change-of-mind cases.

5. Sealed and Opened Product Inspection

Sealed or Unopened Product

If the original product packaging remains properly sealed and the product has not been opened, no usage-related objection will ordinarily be raised against the customer. Meer Retail will conduct only a basic verification of the order, product and packaging before initiating the refund.

Opening the outer courier bag solely to check the parcel will not automatically make the product “used,” provided the product itself remains sealed, unused and in its original condition.

For an approved sealed or unopened return, the applicable refund-processing period will begin after the product has been received and verified by Meer Retail.

Opened Product

If the original product packaging has been opened, Meer Retail will inspect the product to confirm that it is:

• Unused and unworn;

• Unwashed;

• Not torn, damaged or altered;

• Free from stains, odours and usage marks;

• Returned with its original tags still attached; and

• Complete with its original packaging and accessories.

The investigation and inspection may take 2–5 business days after the returned item is received.

If the item passes inspection, the refund will be approved and issued according to the applicable payment-method timeline. The refund-processing period will begin after the investigation has been completed and the return has been approved.

6. Refund Processing Timelines

Refund timelines depend on the selected or original payment method:

• Bank Transfer: May take up to 4–7 business days.

• Credit or Debit Card: May take up to 10–15 business days.

• JazzCash: May take up to 10–15 business days.

• EasyPaisa: May take up to 10–15 business days.

For a sealed and approved return, these timelines will begin after the returned item has been received and verified.

For an opened product, the 2–5 business-day investigation period will apply first. Once the product passes inspection, the applicable refund-processing period stated above will begin.

Business days do not include weekends or public holidays. Delays caused by banks, card issuers, payment providers or incorrect account information will be outside Meer Retail’s direct control.

7. Sale Items and Non-Returnable Items

For this policy, “Sale Items” include products purchased under any promotional, clearance or discounted campaign, including but not limited to:

• Clearance Sale;

• Azadi Sale;

• Women’s Day Sale;

• Mother’s Day Sale;

• New Year Sale;

• Special Price promotions;

• Final Sale promotions; and

• Any other seasonal, promotional or discounted sale announced by Meer Retail.

Items clearly marked as “Special Price,” “Final Sale,” “Clearance,” “Sale Item” or “Non-Returnable” cannot be returned, refunded or exchanged due to:

• Change of mind;

• Size preference;

• Colour preference;

• Fabric preference;

• Customer ordering mistake; or

• The customer not liking the product.

This restriction does not apply if Meer Retail delivers an incorrect item or if the item is verified as materially defective or damaged at the time of delivery.

8. Colour, Size and Fabric Variations

Minor variations may occur due to:

• Screen brightness or display settings;

• Product photography and lighting;

• Fabric texture or dye batches;

• Manufacturing tolerances;

• Stitching; or

• Manual measurement differences.

Minor variations will not ordinarily be treated as product defects.

An eligible, unused, non-sale item may still be returned under the Change-of-Mind Return Policy. In such cases, return courier charges will be borne by the customer. If an exchange is requested due to personal preference, a Rs. 475 exchange fee will apply.

Exchange Procedure

1. Send an exchange request through WhatsApp at 0300-0605970 within 7 days of delivery.

2. Provide the order number or invoice and the requested pictures or videos.

3. Meer Retail will review the request and confirm whether it is approved.

4. Once approved, the replacement item will be dispatched, subject to availability.

5. Where the exchange service is available, the delivery agent will collect the original item when delivering the replacement.

6. The Rs. 475 exchange fee, where applicable, must be paid at the time of delivery.

Return and Refund Procedure

1. Send a return request through WhatsApp at 0300-0605970 within 7 days of delivery.

2. Provide the order number, reason for return and requested pictures or videos.

3. Do not send the parcel until the return request has been approved.

4. Once approved, securely pack and send the item to:

Meer Retail
A-379, Block A, North Nazimabad, Karachi – 74800

5. Share the courier receipt and tracking number with Meer Retail.

6. After receiving the item, Meer Retail will verify whether it is sealed or requires detailed investigation.

7. If the return is approved, the refund will be processed according to the applicable payment-method timeline.

8. The customer must provide complete and accurate bank, card, JazzCash or EasyPaisa details where required.

If a returned item fails inspection because it has been used, worn, washed, torn, damaged, altered or returned without its original tags, the return or refund may be refused. If the customer wants a rejected item sent back, the applicable delivery charges will be borne by the customer.

Need Assistance?

For return, refund or exchange assistance, contact Meer Retail through WhatsApp or call:

0300-0605970

Nothing in this policy is intended to exclude or restrict any consumer right or remedy available under applicable consumer protection laws.