Return & Exchange Policy

 

Return & Exchange Policy

Effective Date: Jan 1st, 2025

At Meer Retail, we aim to make your shopping experience smooth and satisfying. If you need to return or exchange an item, please review our policy below.

📍 Exchange Conditions

1️⃣ For Defective or Incorrect Items

✅ Eligibility:

  • Request must be made within 7 days of delivery.
  • Provide original invoice & clear pictures of the defect.
  • Used items are not eligible.
  • No exchange fee applies.

2️⃣ For Customer Order Mistakes

✅ Eligibility:

  • Request must be made within 7 days.
  • Provide original invoice & pictures of the item.
  • Used items are not eligible.
  • A Rs 475/- fee applies to cover logistics & handling.

3️⃣ For Size Issues

✅ Eligibility:

  • Request must be made within 7 days.
  • Provide original invoice & product images.
  • Used items are not eligible.

✅ Charges:

  • If the size issue is due to our mistake, the exchange is free.
  • If the size issue is due to customer preference, a Rs 475/- fee applies.

📍 Color, Size, & Fabric Variations

  • Please note that slight variations in color, size, and fabric texture may occur. While we strive to provide accurate information, actual colors, sizes, and fabric appearance may differ slightly. Requests for replacements due to these minor variations will incur additional charges, and returns based solely on color, size, or fabric differences will not be accepted.

📍 Exchange & Return Procedure

Exchange Process:

1️⃣ Send a request via WhatsApp at 0328-2050320 within 7 days.
2️⃣ Provide the required invoice & images for approval.
3️⃣ Once approved, a new item will be sent to your address.
4️⃣ The delivery agent will collect the old item at the time of exchange.
5️⃣ If applicable, the Rs 475/- fee must be paid on delivery.

Return Process:

1️⃣ Send a return request via WhatsApp at 0328-2050320 within 7 days.
2️⃣ Once approved, ship the item to:
📍 Meer Retail,A380 Alimia Street Block A North Nazimabad,
Karachi, 74800.
3️⃣ After receiving the returned item, a refund will be processed within 48 hours.
4️⃣ Refunds will be issued via Bank Transfer, EasyPaisa, or JazzCash.

✅ Customers are responsible for return shipping costs unless the item is defective.
✅ Refund processing may take 3-5 business days, depending on your bank.

📍 Need Help?

For questions, WhatsApp us at 0328-2050320 or call us directly.

✅ This policy complies with local consumer protection laws.
✅ Meer Retail is committed to customer satisfaction!