Effective Date: 01st July 2026
MEER RETAIL
TERMS AND CONDITIONS OF SALE, PRODUCT USE AND CUSTOMER SERVICE
These Terms and Conditions (“Terms”) apply to all purchases made from Meer Retail (“Company”, “Meer Retail”, “we”, “us” or “our”) through its website, social-media channels, telephone, WhatsApp, retail outlet or any other authorized sales channel. By placing, confirming, accepting or receiving an order, the customer (“Customer”, “you” or “your”) confirms that they have read, understood and agreed to these Terms.
1. Product Information and Representations
1.1. We use reasonable efforts to describe each product accurately, including its material, colour, design, size and other relevant specifications.
1.2. Product images are provided for illustrative purposes. The actual colour or appearance may vary slightly due to studio lighting, photography, screen settings, display calibration, fabric batch, dye lot, stitching process or other reasonable manufacturing variations.
1.3. Such minor variations shall not constitute a defect unless the product materially differs from its description, sample, express warranty or the quality reasonably expected from such product.
1.4. Unless expressly described otherwise, garments sold by the Company are ordinary fashion apparel and are not medical-grade, protective, flame-resistant, chemical-resistant, hypoallergenic or therapeutic products.
2. Size Selection and Fit
2.1. The Customer is responsible for reviewing the applicable size chart and selecting the appropriate size before confirming the order.
2.2. A size name, including Small, Medium, Large or Extra Large, may differ between products, designs, fits and manufacturers. The measurements stated in the relevant size chart shall prevail over the general size name.
2.3. Due to the nature of garment cutting, stitching and fabric behaviour, actual product measurements may vary by up to ±0.5 inch from the measurements stated in the applicable size chart. A variation within this tolerance shall not constitute a manufacturing defect. Any material variation exceeding this tolerance may be treated as a defect following inspection by the Company.
2.4. The Company shall not be responsible for discomfort, restricted movement, tearing, seam stress or other damage caused solely by selection of an incorrect or excessively tight size, provided the supplied item conforms to the ordered size and applicable size chart.
2.5. Size exchanges remain subject to the Company’s Return and Exchange Policy.
3. Inspection Upon Delivery
3.1. The Customer should inspect the parcel and product as soon as reasonably possible after delivery and before wearing, washing, altering or removing the original tags.
3.2. Where an “Open Parcel” or “First Check Then Pay” facility is expressly offered, inspection shall remain subject to the courier’s applicable procedure and may be limited to verifying the product, quantity, colour, size and visible condition. Fitting or wearing the garment before payment may not be permitted.
3.3. Any wrong item, missing item, visible manufacturing defect, stain, damage, material colour discrepancy or other return or exchange request must be reported to the Company within seven (7) calendar days from the date of delivery.
3.4. Acceptance of delivery does not remove any non-excludable right relating to a latent or manufacturing defect that could not reasonably have been discovered during initial inspection.
4. Fabric Sensitivity, Allergies and Medical Conditions
4.1. Textile fibres, dyes, printing materials, finishing agents, elastic, metal accessories, detergents, packaging materials or other components may affect individuals differently.
4.2. Customers with known skin sensitivity, textile allergy, respiratory condition or other relevant medical condition should review the disclosed material composition, request additional available information before ordering and obtain appropriate medical advice where necessary.
4.3. The Customer must immediately discontinue use if irritation, rash, swelling, breathing difficulty or any other adverse reaction occurs and should seek medical assistance where appropriate.
4.4. To the extent permitted by applicable law, the Company shall not be liable for a reaction caused solely by:
a. an individual or pre-existing sensitivity not reasonably known to the Company;
b. detergent, bleach, perfume, softener, chemical or another substance introduced after delivery;
c. improper washing, storage or use;
d. continued use after symptoms become apparent; or
e. combining the garment with another product or substance.
4.5. The above limitation shall not apply where the reaction is caused by a legally defective or unsafe product, material misdescription, prohibited substance, breach of an express warranty, failure to disclose material information or failure to provide a warning required by applicable law.
5. Washing, Care and Post-Wash Behaviour
5.1. The Customer must comply with the care label, product-page instructions and any written washing directions supplied with the garment.
5.2. Depending upon fabric type, minor shrinkage, softening, colour release, fading, creasing, pilling or change in texture may occur through ordinary use or washing. Any such behaviour shall be assessed according to the disclosed fabric characteristics, care instructions and reasonable quality standards.
5.3. The Company shall not be responsible for damage caused by:
a. failure to follow the applicable care instructions;
b. excessive soaking, scrubbing or wringing;
c. use of bleach, harsh detergent or unsuitable chemicals;
d. washing at an unsuitable temperature or machine cycle;
e. tumble drying, dry cleaning or ironing where prohibited;
f. washing dark and light colours together contrary to instructions;
g. leaving wet garments folded or in contact with other materials;
h. exposure to excessive heat, sunlight, moisture or chemicals; or
i. alteration, embroidery, printing or treatment performed after delivery.
5.4. Colour bleeding, excessive shrinkage or material deterioration shall not automatically be rejected merely because it first became apparent during washing. Where the Customer demonstrates that all applicable care instructions were followed and the behaviour exceeds the disclosed or reasonably expected characteristics of the fabric, the Company shall inspect and process the claim as a possible product defect.
5.5. A product washed contrary to its care instructions, or for which the material facts necessary for assessment cannot reasonably be established, may be ineligible for return or compensation unless otherwise required by law.
6. Tearing, Stitching and Physical Damage
6.1. A pre-existing fabric weakness, open seam, defective stitching, missing attachment or construction defect may qualify for replacement, repair or refund following inspection.
6.2. The Company shall not be responsible for tearing or damage caused by incorrect sizing, excessive stretching, rough use, snagging, sharp objects, accident, machinery, friction, unauthorized alteration, improper storage or ordinary wear and tear.
6.3. Continued use of a garment after damage becomes visible may increase the damage and may affect the available remedy to the extent the Customer failed to take reasonable steps to prevent further loss.
7. Defect Claims and Evidence
7.1. A defect claim should include the order number, product details, description of the issue, clear photographs or videos and, for post-wash claims, details of the washing method and products used.
7.2. An unboxing video may assist in resolving a claim but shall not be treated as the sole permissible evidence where other reliable evidence is available.
7.3. The Customer must retain the product and reasonably cooperate with inspection, collection or testing. The Company may request physical inspection where the nature or cause of the alleged defect cannot be determined through photographs.
7.4. A claim may be rejected where evidence reasonably establishes misuse, alteration, accidental damage, fraudulent substitution or non-compliance with care instructions. No genuine statutory claim shall be rejected solely through an arbitrary disclaimer.
8. Returns, Exchanges and Refunds
8.1. Subject to the conditions stated in these Terms and the Company’s Return and Exchange Policy, a Customer may submit a return or exchange request within seven (7) calendar days from the date of delivery. A request submitted after this period may be declined unless it relates to a latent defect, warranty obligation or another right that cannot lawfully be restricted.
8.2. A change-of-mind or size-related return may require the garment to be unused, unworn, unwashed, unaltered, free from odour, stains or damage, and returned with its original tags and packaging.
8.3. Hygiene-sensitive products, including undergarments or similar items, may be non-returnable for change of mind where this restriction was disclosed before purchase. Statutory rights concerning defective, misdescribed or wrong products remain unaffected.
8.4. Clearance, sale or promotional products may be excluded from change-of-mind returns where clearly disclosed. Such exclusion shall not apply to legally defective or materially misdescribed products.
8.5. Where a return results from a verified defect, wrong product or Company error, reasonable return-delivery costs shall be handled by the Company in accordance with the applicable policy and law. Costs arising solely from Customer preference, incorrect size selection or change of mind may be payable by the Customer.
8.6. Refunds shall be processed after receipt and reasonable inspection of the returned product and shall ordinarily be made through the original payment method or another mutually agreed lawful method.
9. Prices, Orders and Availability
9.1. All prices are stated in Pakistani Rupees unless otherwise specified.
9.2. An automated order message constitutes acknowledgment of the order and not necessarily final acceptance. The Company may verify stock, price, address, payment and order details before accepting or dispatching the order.
9.3. The Company may cancel an order before dispatch due to stock unavailability, obvious pricing error, suspected fraud, incomplete information or payment failure. Any verified advance payment for a cancelled order shall be refunded.
9.4. After dispatch, changes or cancellation shall be subject to operational feasibility and any applicable delivery or return charges.
10. Payments and Payment Verification
10.1. Payments must be made only through payment channels, bank accounts, wallet numbers or authorized riders officially identified by the Company.
10.2. An online payment shall be treated as completed when the funds are verified as credited and cleared in the Company’s official account or confirmed by the authorized payment provider.
10.3. A payment screenshot, SMS or transaction initiation message is evidence of an attempted payment but may not by itself constitute conclusive proof of final settlement where the transaction is pending, reversed, failed or credited to an incorrect recipient.
10.4. The Customer is primarily responsible for raising disputes concerning failed, pending, reversed, duplicated or incorrectly directed transfers with their bank, wallet or payment provider. The Company shall provide reasonable reconciliation assistance where the payment was directed to an official Company account.
10.5. If reliable banking or payment-provider records establish that funds were received by the Company, the Company shall reconcile, honour or refund the verified amount as applicable.
10.6. The Company shall not be responsible for payments voluntarily sent to an unofficial, incorrect or fraudulent account not controlled or authorized by the Company, except where the loss resulted from the Company’s own legally attributable act or omission.
10.7. Cash paid to an authorized courier rider against an official Cash-on-Delivery parcel shall be treated in accordance with the courier receipt and transaction record.
11. Delivery and Courier Services
11.1. Deliveries may be performed by independent third-party courier companies. Delivery estimates are approximate unless expressly guaranteed.
11.2. The conduct, driving, communication and day-to-day operations of a courier rider are primarily controlled by the relevant courier company. Complaints regarding a rider should be reported promptly with the tracking number, date, location and available evidence.
11.3. The Company shall forward and reasonably pursue genuine courier complaints but shall not be liable for an independent courier’s unauthorized misconduct, delay or act beyond the Company’s reasonable control, except to the extent liability is imposed upon the Company by applicable law.
11.4. Nothing in this clause removes the Company’s obligations as seller concerning a prepaid parcel that is lost, materially damaged or not delivered, where the law requires replacement, refund or another remedy.
11.5. The Customer is responsible for providing an accurate address, city and reachable telephone number. Additional costs caused by an incorrect address, repeated refusal, unjustified failed attempt or unavailable recipient may be charged where disclosed and legally permissible.
12. Conduct of Employees and Representatives
12.1. The Company does not authorize abusive, threatening, discriminatory, insulting or otherwise improper conduct by any employee or representative.
12.2. A Customer may report alleged misconduct through the official complaint channel. The Company shall investigate credible complaints and may take appropriate corrective or disciplinary action.
12.3. Internal disciplinary proceedings and employee records may remain confidential. The Company is not required to disclose private employment action unless disclosure is required by law.
12.4. Liability for a personal, criminal or wholly unauthorized act of an employee shall be determined according to the facts and applicable law. The Company shall not be deemed automatically liable merely by allegation; however, nothing in these Terms excludes any responsibility legally attributable to the Company for the acts of its employees, agents or service providers.
13. Customer Conduct
The Customer must not use abusive language, threats, harassment, fraudulent evidence, chargeback abuse, false complaints, impersonation or unlawful conduct against Company staff, couriers or other persons. The Company may restrict service, cancel future orders or pursue lawful remedies against substantiated abuse or fraud without affecting a genuine consumer claim.
14. Limitation of Liability
14.1. To the maximum extent permitted by applicable law, the Company shall be liable only for direct and reasonably proven loss arising from its legally attributable breach, defective product or faulty service.
14.2. The Company shall not be liable for indirect, speculative or consequential loss resulting from Customer misuse, incorrect size selection, failure to follow care instructions, unauthorized alteration, payment to an unofficial account or an independent third party’s act beyond the Company’s reasonable control.
14.3. No monetary limitation or exclusion in these Terms shall apply to fraud, wilful misconduct, legally attributable personal injury, a statutory product defect, breach of a non-excludable consumer right or any liability that applicable law prohibits the Company from limiting or excluding.
15. Force Majeure
The Company shall not be responsible for delay caused by events reasonably beyond its control, including natural disaster, flood, epidemic, civil disturbance, government restriction, internet or banking-system failure, courier disruption, transport closure or labour disturbance. This clause does not permit the Company to retain payment indefinitely for goods it cannot supply.
16. Consumer Rights and Statutory Savings
These Terms supplement and do not replace or reduce any mandatory right available under the applicable consumer protection laws, the Sale of Goods Act, electronic-transactions law or any other applicable law of Pakistan.
If any provision of these Terms conflicts with a mandatory legal requirement, that legal requirement shall prevail and the remaining provisions shall continue to apply to the extent legally permissible.
17. Complaints and Dispute Resolution
17.1. Customers are encouraged to first submit complaints to:
Email: info@meerretail.com
17.2. The Customer should provide the order number, contact information, relevant evidence and requested remedy so that the Company may investigate and attempt a good-faith resolution.
17.3. These Terms shall be governed by the laws of Pakistan together with the applicable provincial or territorial consumer-protection legislation.
17.4. Any unresolved dispute may be brought before the Consumer Court, competent civil court, regulator or other forum having jurisdiction under applicable law. Nothing in these Terms requires a Customer to surrender a statutory right to approach a competent authority.
18. Amendments and Severability
The Company may update these Terms for future transactions by publishing the revised version and effective date. Material changes shall not retrospectively remove rights already accrued from a completed transaction.
If any provision is declared invalid or unenforceable, it shall be limited or severed only to the necessary extent and the remaining Terms shall remain effective.
